FAQ

 

Is it possible to become product tester for Pupa products?
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During research studies, our products are tested by Clinical Laboratories with safety and effectiveness tests.
How can I keep up to date about new products?
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Please sign up to our Newsletter to get previews of our new products and find out about our news. You can also find out about our latest new products in the NEWS section of our website. Finally, you can subscribe to the PUPA Milano Official Fan Page on Facebook; this is the best way to get all the information in real time.
Is it possible to receive a catalogue of your products?
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We are sorry, but we don’t print catalogues, but on our website you can find the updated product range, along with make-up tips and colour suggestions.
Is it possible to receive samples of your products?
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Unfortunately we don’t send samples directly to clients. Samples are distributed only through those perfume shops which sell our products. There you will find testers both for make-up and treatment products, so that you will be able to try them all.
Are PUPA products tested on animals?
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Pupa has always been committed to complying with present and future choices of the legislator. Therefore, our finished products are not tested on animals, as prescribed by cosmetic regulations since 2004. We therefore voluntarily commit to follow the guidelines of the European community which recommend, for ethical reasons, to consequentially carry out in vitro tests and in vivo tests on human volunteers, under dermatologic control. The in vitro test as a matter of fact can predict possible irritative damage, so that each human volunteer can then safely undergo the in vivo testing. As far as the ingredients are concerned, we need to make a distinction: those that have been used for decades to prepare cosmetics, come along with a toxicological file that includes data relevant to animal experimentation carried out in the past, while for raw materials of new generation, from 2009 on, it is mandatory to substitute animal experimentation with alternative, scientifically verified methods. Furthermore, from 2009 to 2013, it will also progressively become illegal to sell cosmetics containing ingredients that were tested on animals in countries outside the EU. In conclusion, notwithstanding the important steps forward that have been made in these last years, the exclusive use of alternative testing methods needs further commitment and development of scientific knowledge in order to guarantee all aspects of product and ingredient safety for customer protection, which remains the main priority. Pupa and Pupa products have always been compliant with present and future choices of the legislator.
Can I buy PUPA products online?
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PUPA is not into e-commerce yet. Products found online are being sold by third parties and not directly by Pupa.
Do PUPA products contain formaldehyde?
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This substance is not an ingredient of any of our products.
I have a gluten intolerance, can I use PUPA products?
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You can check for the presence of ingredients to which you may be sensitive (wheat, oat, barley, and their derivates) by taking a look at the ingredient list you can find on all packages of cosmetic products. It is nevertheless possible that other raw materials may contain some residual traces.
I am allergic to thimerosal, can I use PUPA products?
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This preservative is not an ingredient of any of our products.
I am allergic to nickel, can I use PUPA products?
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The use of nickel in cosmetic products is forbidden. We can therefore guarantee that PUPA does not use it for its products. But, even if the raw ingredients we use are certified and have to pass a number of quality control tests, they could, however, contain traces of metals such as nickel, in very small quantities, considered as impurities. This is the reason why we cannot give you a 100% guarantee that our products are absolutely nickel free.
I experience allergic reactions, can I use PUPA products?
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If you know exactly which substance causes your allergic reaction, you can check for the presence of that specific ingredient on the list you can find on the labels of all cosmetic products. If, on the contrary, you don't know what causes your allergic reaction, we suggest you to apply products on a small area of skin on your inner forearm: if you notice any reaction, even light redness, we advise you not to use this product and to try with another similar one, as the ingredients are different in each one of them.
I have sensitive skin, can I use PUPA products?
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Our advice for you is to buy cosmetic products carrying the wording "dermatologist tested". For further safety, apply product on a small area of skin on your inner forearm: if you notice any reaction, even light redness, we advise you not to use this product and to try with another similar one, as the ingredients are different in each one of them.
Are PUPA products dermatologist tested?
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It is possible to check this directly on the package, label or case, where you will find the wording "dermatologist tested".
Are PUPA products safe?
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All our products comply to the European (76/768) and Italian (713/86) cosmetic legislations and are therefore rigorously safe and compliant with standing regulations. PUPA cosmetics are produced with the utmost care, they pass a number of quality and safety tests carried out by certified independent laboratories, in cooperation with University Institutes.
How do I interpret the product ingredient list?
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Ingredient names are written using an international code called INCI (International Nomenclature for Cosmetic Ingredients), which is valid for all countries in the European Union and used in other countries like for example the US, Russia, Brazil, Canada, South Africa etc. This way it is possible to check the composition of products we buy and see if they contain any of the substances to which we could be allergic.
How long do cosmetic products last?
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European and Italian laws on cosmetics established that, for products which can last for more than 30 months, it is not mandatory to indicate a "best before date". On the other hand, it is necessary to indicate the PAO (Period After Opening), the symbol for which is a pot with the number of months the product can be used after opening with no risks for the user.
I can't find my favourite PUPA product, what can I do?
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If the product is still in the range (check on our website first) then you can find it in cosmetics stores in your area. If the article is out of production you may find it in our outlets. If the product is no longer in the range and you cannot find it in our outlets, the sales staff can give you advice about which new product is closest to the features you are looking for.
Where can I find the prices?
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The recommended retail prices are shown in the individual product datasheets.
Where can I find PUPA products?
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Our products are sold in perfume shops all over the country and in specific beauty-dedicated areas you find in department stores.
How can I get make-up tips?
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On the product data sheets you will be able to find MAKE-UP TIPS for the correct application of product and possible matches with other products (TRY WITH) suggested by our make-up artist. You can also view our tutorial videos in the MAKE-UP SCHOOL section, created in cooperation with our international make-up artist Giorgio Forgani.
Are you looking for a vintage kit?
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On our website you will find the make-up kits that are currently being sold. If you are looking for a vintage kit, you can ask our retail shops, if you are lucky, you may be able to find the kit that's missing in your collection.
Would it be possible to also buy the single make-up products found inside kit, separately?
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No, the kit is sold exclusively as a whole. Also, no refills exist to replace the finished make-up cakes inside the kits.
How can I find out what is inside a make-up kit?
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On our website, on the product data sheets, you will find the lists of make-up products inside the kits. Inside each kit, there is a leaflet that illustrates with detailed information all the products inside the kit and how they should be applied.
How many days before sun exposure should I start to use the Super Tan Activator?
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It depends on your phenotype. If you have a very fair complexion, you can apply it once a day for at least a week. If you have a darker complexion, you only need to apply it for two or three days before sun exposure. As for any treatment product, the result is subjective and is linked to the body's natural ability to produce melanin.
Is the Super Tan Activator 3 in 1 a self-tanning product?
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No. The self-tanning products "darken" your skin through a chemical bond, promoting an innocuous amber colour in the surface cells, similar to that of a natural tan. The SUN BOOSTER active ingredient contained in the Super Tan Activator stimulates melanin production, promoting your tan in a natural way.
How do you use the Super After-Sun Cream in the shower?
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After showering, you need to apply it onto clean skin while it is still wet; leave it to work for a couple of minutes and then rinse.
Can I use the Super Tan Activator without putting on protection afterwards?
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No. Our advice is to always use a sunscreen suitable for your phenotype. The activator does not provide any protection from the sun.
The spray did not last very long.
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Our sun sprays have a duration (tested by trials carried out on the products) equal to the invisible spray of the competition. When using an invisible spray for the first time, you tend to apply it excessively because you cannot see it on your skin. Once you are used to this new method, you will start to apply the correct amount of product.
Is the Invisible Spray to be applied with your palms?
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No, because it "breaks" the protective film.
Do the PUPA sprays contain gas propellants?
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They contain compressed air only.
Do your shower foams contain preservatives?
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The preservative system is essential to protect the product from microbiological pollution, therefore it is also present in our shower foams, products which are at risk of contamination due to their water content.
Which is the best time of the year to use the Reshaping Salt Scrub?
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We suggest you to use the Reshaping Salt Scrub throughout the whole year.
Before the summer season: to eliminate dead cells and enable a more even and glowing tan.
After the summer: to soften the skin, and eliminating uneven colour.
During the winter: when the skin is particularly parched and flakes off because of the cold weather.
Can I use the Reshaping Salt Scrub on non-wet skin?
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Yes. The Reshaping Salt Scrub can be used also on dry skin, for a more intense exfoliating action. For example, it can be applied on parched and rough skin areas like elbows, heels and knees.
Can I use the Body Firming Reshaping Cream if I have cellulite?
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Yes. Thanks to its high level of Aescin, the Body Firming Reshaping Cream is an ideal treatment for all stages of cellulite. It improves micro-circulation thanks to the draining action of its active ingredient, so it is possible to reduce deposit of excess liquids, which are one of the causes for this type of problem.
Can I use the Inner Arm Shaping Cream in combination with my usual body cream?
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Yes. We suggest you to apply the Inner Arm Shaping Cream on cleansed skin with an energetic massage, starting from the elbow going up to the shoulder, then apply your everyday body cream.
Can I use Breast Shaper to tone up breasts and prevent stretch-marks even if I have small breasts?
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Yes. Breast Shaper is specifically efficacious for voluminous breasts, but is an ideal treatment also for all those breast types that have loss tone, or for women who wish to minimize or prevent stretch marks.
What happens if I stop applying Breast Enhancer or Rapid Action Breast Enhancer?
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Interrupting product application gradually takes the situation back to how it was before the treatment, because, in time, the developed breast fat mass tends to reduce. A maintenance treatment, which means one daily application of the product, is therefore recommended.
Can the Breast Enhancer Cream and the Breast Enhancer Cream Rapid Action harm my breasts?
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Breast Enhancer and Breast Enhancer Cream Rapid Action formulation is safe as it has no influence on the hormonal system. The VOLUFILINE active ingredient responsible for increasing the volume of the breast acts locally on the fat mass only.
Are PUPA treatment products safe?
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All PUPA treatment products comply to the European (76/768) and Italian (713/86) cosmetic legislation and are therefore rigorously safe and compliant with standing regulations. PUPA cosmetics are produced with the utmost care, they pass a number of quality and safety tests carried out by certified independent laboratories, in cooperation with University Institutes.
I have sensitive skin, can I use PUPA’s treatment products?
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Yes, all treatment products, by PUPA, are dermatologist tested. For your further safety we suggest you to test product on a small area on your inner forearm: if you notice any kind of reaction, even light redness, we advise you not to use the product.
Is cellulite always the same for everyone?
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No, there are a number of different stages of cellulite and the anti-cellulite products, by Pupa, are specifically created to treat the different types of problems.
How can I identify at what stage my cellulite is?
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The different stages of cellulite can be recognizable by a few unwanted visible effects. It is very important to identify the treatment that best suits your needs.

Choose Intensive Treatment for Water Retention and Cellulite if you suffer from:

  • young cellulite, that has just recently appeared;
  • cellulite that is visible only when pinching the skin (small holes or dimpling appear on the skin by squeezing it with your fingers or by crossing your legs);
  • first localized fat deposits;
  • water retention, swollen and not very toned up tissues.

Choose Intensive Treatment for Deep Visible Cellulite if you suffer from:

  • old cellulite;
  • very visible cellulite;
  • orange peel skin that is always visible, even without squeezing skin tissues with fingers;
  • localized fat and micro lumps of adipose deposits that can be felt by the touch;
  • cold skin tissues that are sensitive when touched, at advanced cellulite stages.
How do I figure out which treatment is the right one for me?
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The different stages of cellulite can be recognizable by a few unwanted visible effects. It is very important to identify the treatment that best suits your needs.

Choose Intensive Treatment for Water Retention and Cellulite if you suffer from:

  • young cellulite, that has just recently appeared;
  • cellulite that is visible only when pinching the skin (small holes or dimpling appear on the skin by squeezing it with your fingers or by crossing your legs);
  • first localized fat deposits;
  • water retention, swollen and not very toned up tissues.

Choose Intensive Treatment for Deep Visible Cellulite if you suffer from:

  • old cellulite;
  • very visible cellulite;
  • orange peel skin that is always visible, even without squeezing skin tissues with fingers;
  • localized fat and micro lumps of adipose deposits that can be felt by the touch;
  • cold skin tissues that are sensitive when touched, at advanced cellulite stages.
Are the different types of cellulite connected with age?
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Not necessarily. There might be young people who suffer from an advanced stage of cellulite and older people who just have swollen tissues due to water retention problems. Deep set cellulite is nevertheless more frequent at an older age.
What is new in Pupa’s anti-cellulite products?
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It is called the CEL-CONCEPT 20% TECHNOLOGY, an absolute innovation, coming straight from Pupa laboratories. It consists in an ultra-micronized vector which vehiculates the anti-deposit and anti-water retention active ingredients much faster and more precisely. Thanks to precision and speed of the vector, Pupa Anti-Cellulite products guarantee faster results, compared to traditional cosmetic products. The first results are visible after 2 weeks of use.
What is the difference between the two anti-cellulite products by Pupa?
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To contrast the different types of cellulite in an effective way, it is necessary to have very specific formulas. For this reason Pupaanti-cellulite products combine the CEL-CONCEPT 20% TECHNOLOGY with specialized active ingredients:

• INTENSIVE TREATMENT FOR WATER RETENTION AND CELLULITE with draining anti-water and anti-water retention properties: PHYTODREN (a complex of natural Extracts that stimulate drainage of excess liquids from adipose tissues, helping the silhouette become more harmonious and toned up).

• INTENSIVE TREATMENT FOR DEEP VISIBLE CELLULITE helps restore the balance in skin tissues: OAT-CALM (an oat extract, with highly soothing properties, that helps restore the balance in skin tissues affected by deep set cellulite, taking them back to their normal level of sensitivity when touched).

Mine is a “young” cellulite, can I use the Intensive Treatment for Deep&Visible Cellulite to get a more intense effect?
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If yours is a rather recent cellulite associated with water retention, you will not get a more intense result by using the Intensive Treatment for Deep Visible Cellulite. It is important that you choose a product that is specific for your type of cellulite, so it will be more effective. The Intensive Treatment for Water Retention and Cellulite is definitely more performing and effective in fighting young cellulite. Both anti-cellulite products, by Pupa, are concentrated and very effective, and they are formulated for two different types of cellulite.
Does the use of Pupa’s anti-cellulite products have any contra-indications if I suffer from thyroid problems?
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There are no contra-indications because Pupa’s Anti-Cellulite products do not contain thyroid hormones that could interfere with the thyroid gland or the hormonal system. The use of this type of hormones is allowed by law only in medicaments.
Can anti-cellulite products be used if taking birth control pills?
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Yes, Pupa anti-cellulite products do not interfere with the hormonal system, therefore they don't cause any problem in the case of use of birth control pills.
Can anti-cellulite products be used during pregnancy?
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Like any other cosmetic treatment that has not been specifically tested on pregnant women, anti-cellulite products are not meant to be recommended during pregnancy.
How often should I apply Pupa’s anti-cellulite products?
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Basic Treatment
Twice a day, in the morning and in the evening, for at least 4 weeks, and this goes for both types of anti-cellulite treatments. Thanks to their CEL-CONCEPT 20% TECHNOLOGY, Pupa anti-cellulite products work fast and first results are visible after 2 weeks of use.

Maintenance
Once a day, in the morning or in the evening, as you prefer.

What happens at the end of Pupa’s 4-week anti-cellulite treatment?
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As for all cosmetic products, at the end of the treatment, the reached results will gradually and subjectively become less evident. If you wish to make the benefits of the treatment last, we recommend to continue to  maintain the reached results by applying the product once a day.
If I use one of Pupa’s anti-cellulite treatments, do I also need to apply a moisturizing cream?
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Pupa anti-cellulite treatments have moisturizing qualities, so that you don't need to apply an additional product over them.
Why is it useful to use an Anti-Cellulite Scrub?
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Because it is a great ally that helps to smooth out orange peel skin and reduce water retention. The Intensive Anti-Cellulite Scrub is enriched with very effective active treatment ingredients:
- CAFFEINE to help the skin eliminate excess fat deposits.
- ESCIN, extracted from horse chestnut, to increase the draining effect and to eliminate the excess of water from the tissues.
Perfect if used in combination with one of Pupa anti-cellulite products, because the cosmetic micro exfoliation prepares the skin to perfectly receive the formulas active ingredients and the CEL-CONCEPT 20% TECHNOLOGY.

What is the frequency of use recommended?
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Treatment Program
For an anticellulite massage action, use twice a week for at least 4 weeks. The first results are visible in 2 weeks. The Intensive Anti-Cellulite Scrub can be used throughout the year to keep your skin smooth and toned and for a prolonged anticellulite and anti-water action.
How often should I use the Intensive Anti-Cellulite Scrub?
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Treatment Program
Use twice a week for at least 4 weeks for a massage with an anti-cellulite effect. First results are visible after 2 weeks of use. The Intensive Anti-Cellulite Scrub can also be used the whole year through to keep the skin smooth and very toned up, and for a long lasting anti-cellulite and anti-water retention effect.
Can I use the mud combined with other treatment products?
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After removing the mud in the shower, you can use your regular treatment on dry skin. If you want a complete anticellulite action, we recommend that you use an intensive Pupa anticellulite treatment choosing between Deep and Visible Cellulite and Water Retention and Cellulite. You can also use the Intensive Anti-cellulite Scrub twice a week to perfect the anticellulite action, leaving your skin smooth and soft.
Can I use the mud if I have capillary fragility?
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The formulation of the Anticellulite Mud is very delicate, therefore there are no contraindications for using the product if you have capillary fragility.
Can I sunbathe after using the mud?
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There are no contraindications for sunbathing immediately after treatment.
Can I use the anti-cellulite mud all year round?
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Yes, there is no recommended season for using the mud. We recommend that you use it when you want to feel in shape.
Do I need to wrap the transparent film around the treated parts?
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The mud is super concentrated and acts without needing to be covered in a transparent film. It is very pleasant to use as it is non-drip, does not mark and has an appealing aromatic fragrance.
It is normal to feel cold during and after the application of the mud?
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A pleasant and slightly cool sensation is a sign that the product is working properly.
What happens if I leave the Ultra-Rapid Anticellulite White Mud on for longer than 10 minutes?
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If the product is left on for longer, this is not a problem at all. The delicate mud formulation does not dry out or redden the skin. The active ingredients contained in the product remain in contact with the skin for longer, making it penetrate more easily.
For how long does the ANTI-CELLULITE ACTIVE CONCENTRATE slow down the reappearance of cellulite?
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The results obtained in 4 weeks of treatment are maintained for up to 30 days after use.
What is the best way to apply the ANTI-CELLULITE ACTIVE CONCENTRATE?
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On the thighs and buttocks: using both hands, make circular movements working upwards, pressing gently to stimulate drainage. On the belly: apply the product by gently pinching the skin on the whole area to be treated, then proceed with a massage using open hands, from the navel outwards. Continue the circular massage on the hips.
What are the active ingredients in the ANTI-CELLULITE ACTIVE CONCENTRATE and what are their effects?
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SLIM CONCEPT: an exclusive blend of plant extracts that slows down fat storage, stimulates lipolysis and restores balance in the skin tissues for a fast anticellulite action. SLIM CONCEPT also ensures that the cellulite does not reappear. By reducing the presence of fatty acids, particularly the "Trans Fatty Acids", it promotes the correct function of the adipose tissue physiology, slowing down the reappearance of cellulite. HA PATCH COMPLEX CONCENTRATE: it contains hyaluronic acid with different molecular weights:
• the hyaluronic acid with high molecular weight creates an invisible film on your skin, a "patch effect" which promotes the penetration of the active ingredients and optimizes their effectiveness;
• the hyaluronic acid with low molecular weight regulates the water balance in the skin tissue, carrying out a firming and toning action.
AESCIN: extracted from horse chestnut, promotes the normal functionality of the microcirculatory system for a draining action.
CAFFEINE: helps to clear the fat storage, for an anti-accumulation action.
After 4 weeks of using the ANTI-CELLULITE ACTIVE CONCENTRATE treatment, how much is the thigh circumference reduced by?
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The average reduction in thigh circumference is 3.07 cm. Placebo-controlled test carried out with double-blind control.
How do I know if the ANTI-CELLULITE ACTIVE CONCENTRATE is the right product for me?
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Choose the ANTI-CELLULITE ACTIVE CONCENTRATE if you have:
• cellulite that has already formed and has been present for some time
• visible adipose accumulations that are noticeable to the touch
• water retention and swollen tissues lacking in tone
and if you want to:
• slow down the reappearance of cellulite up to 30 days after use.
Are there any contraindications for using the BREAST ENHANCER FIRMING CREAM during sun exposure?
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No, there are no contraindications. After applying the BREAST ENHANCER FIRMING CREAM and before each time that you are exposed to direct sunlight, it is important that you apply a product with SPF suitable for your skin type.
Does the BREAST ENHANCER FIRMING CREAM interfere with your hormonal system?
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The BREAST ENHANCER FIRMING CREAM is a hypoallergenic and dermatologically-tested cosmetic treatment that does not interfere in any way with the hormone system.
Does the BREAST ENHANCER FIRMING CREAM also work as a moisturiser?
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The VITAMIN E and VITAMIN F content in the formula ensures that your skin is soft, supple and protected without needing to use an additional moisturising product.
After 8 weeks of using the BREAST ENHANCER FIRMING CREAM treatment, how much is the breast circumference increased by?
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The average increase in breast circumference is 1.04 cm. Placebo-controlled test carried out with double-blind control.
How can I maintain the results obtained with the BREAST ENHANCER FIRMING CREAM?
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To maintain the goals achieved in 8 weeks of dual application, in the morning and evening, it is necessary to prolong the use of the treatment, applying once a day.
How quickly can I achieve the objectives of volumising and firming promised by the BREAST ENHANCER FIRMING CREAM?
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After the first few applications, your skin is instantly firmer, more toned and supple. The constant use of the product for 8 weeks, with dual application in the morning and evening, progressively achieves the goals of volumising and firming.