Help and Contacts

You can receive PUPA products ordered on our website in the countries shown on the Deliveries page.

No problem, you have 14 days from the date on which you received your order to make a return. To find out how to do it, read the page Returns And Refunds which will give you all the information you need.

PUPA products are made with great attention to quality and compliance with international cosmetics standards. On very rare occasions, it may be possible that a product reveals a small anomaly. If you are in this situation, don’t worry: report the problem to our Customer Service which will immediately verify your case and inform you on what to do to receive a refund.

If you believe that you have received a product different to what you ordered, don’t worry: report the problem to our Customer Service which will immediately verify your case and inform you on what to do to receive a refund.

Yes, all the prices shown on the site are inclusive of VAT.

The prices that are shown online, net of any discounts or promotions that may be reserved for our online customers, constitute the official pricelist of PUPA products. Our products can also be found at other authorised retailers, which may apply their own discounts or promotions on the recommended retail price. For this reason, some of the prices published on our website may differ from those found in other stores.

It’s very easy: on the shopping cart page, there is a special space in which you can enter or paste your promotional coupon. If your code has been entered correctly, your order will automatically be adjusted according to the terms of the promotion (for example, a discount will be applied to the total amount, or to the cost of certain products that you have purchased).

First of all, ensure that you have entered the code correctly. In addition, please remember that every promotional code has specific rules on how to use it (dates of validity, minimum order price, the presence of specific products in the shopping cart, etc.), and so we suggest checking carefully to ensure that your order complies with the specific conditions. If you have checked and still think that your coupon should be accepted, you can contact our Customer Service which will immediately verify your case.

This substance is not an ingredient of any of our products.

You can check for the presence of ingredients to which you may be sensitive (wheat, oat, barley, and their derivates) by taking a look at the ingredient list you can find on all packages of cosmetic products. It is nevertheless possible that other raw materials may contain some residual traces.

This preservative is not an ingredient of any of our products.

The use of nickel in cosmetic products is forbidden. We can therefore guarantee that PUPA does not use it for its products. But, even if the raw ingredients we use are certified and have to pass a number of quality control tests, they could, however, contain traces of metals such as nickel, in very small quantities, considered as impurities. This is the reason why we cannot give you a 100% guarantee that our products are absolutely nickel free.

If you know exactly which substance causes your allergic reaction, you can check for the presence of that specific ingredient on the list you can find on the labels of all cosmetic products. If, on the contrary, you don't know what causes your allergic reaction, we suggest you to apply products on a small area of skin on your inner forearm: if you notice any reaction, even light redness, we advise you not to use this product and to try with another similar one, as the ingredients are different in each one of them.

Our advice for you is to buy cosmetic products carrying the wording "dermatologist tested". For further safety, apply product on a small area of skin on your inner forearm: if you notice any reaction, even light redness, we advise you not to use this product and to try with another similar one, as the ingredients are different in each one of them.

It is possible to check this directly on the package, label or case, where you will find the wording "dermatologist tested".

All our products comply to the European (76/768) and Italian (713/86) cosmetic legislations and are therefore rigorously safe and compliant with standing regulations. PUPA cosmetics are produced with the utmost care, they pass a number of quality and safety tests carried out by certified independent laboratories, in cooperation with University Institutes.

Ingredient names are written using an international code called INCI (International Nomenclature for Cosmetic Ingredients), which is valid for all countries in the European Union and used in other countries like for example the US, Russia, Brazil, Canada, South Africa etc. This way it is possible to check the composition of products we buy and see if they contain any of the substances to which we could be allergic.

>European and Italian laws on cosmetics established that, for products which can last for more than 30 months, it is not mandatory to indicate a "best before date". On the other hand, it is necessary to indicate the PAO (Period After Opening), the symbol for which is a pot with the number of months the product can be used after opening with no risks for the user.

No, the kit is sold exclusively as a whole. Also, no refills exist to replace the finished make-up cakes inside the kits.

On our website, on the product data sheets, you will find the lists of make-up products inside the kits. Inside each kit, there is a leaflet that illustrates with detailed information all the products inside the kit and how they should be applied.

It depends on your phenotype. If you have a very fair complexion, you can apply it once a day for at least a week. If you have a darker complexion, you only need to apply it for two or three days before sun exposure. As for any treatment product, the result is subjective and is linked to the body's natural ability to produce melanin.

No. The self-tanning products "darken" your skin through a chemical bond, promoting an innocuous amber colour in the surface cells, similar to that of a natural tan. The SUN BOOSTER active ingredient contained in the Super Tan Activator stimulates melanin production, promoting your tan in a natural way.

After showering, you need to apply it onto clean skin while it is still wet; leave it to work for a couple of minutes and then rinse.

No. Our advice is to always use a sunscreen suitable for your phenotype. The activator does not provide any protection from the sun.

Our sun sprays have a duration (tested by trials carried out on the products) equal to the invisible spray of the competition. When using an invisible spray for the first time, you tend to apply it excessively because you cannot see it on your skin. Once you are used to this new method, you will start to apply the correct amount of product.

No, because it "breaks" the protective film.

They contain compressed air only.

The preservative system is essential to protect the product from microbiological pollution, therefore it is also present in our shower foams, products which are at risk of contamination due to their water content.

We suggest you to use the Reshaping Salt Scrub throughout the whole year.
Before the summer season: to eliminate dead cells and enable a more even and glowing tan.
After the summer: to soften the skin, and eliminating uneven colour.
During the winter: when the skin is particularly parched and flakes off because of the cold weather.

Yes. The Reshaping Salt Scrub can be used also on dry skin, for a more intense exfoliating action. For example, it can be applied on parched and rough skin areas like elbows, heels and knees.

Yes. Thanks to its high level of Aescin, the Body Firming Reshaping Cream is an ideal treatment for all stages of cellulite. It improves micro-circulation thanks to the draining action of its active ingredient, so it is possible to reduce deposit of excess liquids, which are one of the causes for this type of problem.

Yes. We suggest you to apply the Inner Arm Shaping Cream on cleansed skin with an energetic massage, starting from the elbow going up to the shoulder, then apply your everyday body cream.

Yes. Breast Shaper is specifically efficacious for voluminous breasts, but is an ideal treatment also for all those breast types that have loss tone, or for women who wish to minimize or prevent stretch marks.

Interrupting product application gradually takes the situation back to how it was before the treatment, because, in time, the developed breast fat mass tends to reduce. A maintenance treatment, which means one daily application of the product, is therefore recommended.

Breast Enhancer and Breast Enhancer Cream Rapid Action formulation is safe as it has no influence on the hormonal system. The VOLUFILINE active ingredient responsible for increasing the volume of the breast acts locally on the fat mass only.

All PUPA treatment products comply to the European (76/768) and Italian (713/86) cosmetic legislation and are therefore rigorously safe and compliant with standing regulations. PUPA cosmetics are produced with the utmost care, they pass a number of quality and safety tests carried out by certified independent laboratories, in cooperation with University Institutes.

Yes, all treatment products, by PUPA, are dermatologist tested. For your further safety we suggest you to test product on a small area on your inner forearm: if you notice any kind of reaction, even light redness, we advise you not to use the product.

No, there are a number of different stages of cellulite and the anti-cellulite products, by Pupa, are specifically created to treat the different types of problems.

The different stages of cellulite can be recognizable by a few unwanted visible effects. It is very important to identify the treatment that best suits your needs.

Choose Intensive Treatment for Water Retention and Cellulite if you suffer from:

• young cellulite, that has just recently appeared;
• cellulite that is visible only when pinching the skin (small holes or dimpling appear on the skin by squeezing it with your fingers or by crossing your legs);
• first localized fat deposits;
• water retention, swollen and not very toned up tissues.

Choose Intensive Treatment for Deep Visible Cellulite if you suffer from:

• old cellulite;
• very visible cellulite;
• orange peel skin that is always visible, even without squeezing skin tissues with fingers;
• localized fat and micro lumps of adipose deposits that can be felt by the touch;
• cold skin tissues that are sensitive when touched, at advanced cellulite stages.

The different stages of cellulite can be recognizable by a few unwanted visible effects. It is very important to identify the treatment that best suits your needs.

Choose Intensive Treatment for Water Retention and Cellulite if you suffer from:

• young cellulite, that has just recently appeared;
• cellulite that is visible only when pinching the skin (small holes or dimpling appear on the skin by squeezing it with your fingers or by crossing your legs);
• first localized fat deposits;
• water retention, swollen and not very toned up tissues.

Choose Intensive Treatment for Deep Visible Cellulite if you suffer from:

• old cellulite;
• very visible cellulite;
• orange peel skin that is always visible, even without squeezing skin tissues with fingers;
• localized fat and micro lumps of adipose deposits that can be felt by the touch;
• cold skin tissues that are sensitive when touched, at advanced cellulite stages.

Not necessarily. There might be young people who suffer from an advanced stage of cellulite and older people who just have swollen tissues due to water retention problems. Deep set cellulite is nevertheless more frequent at an older age.

It is called the CEL-CONCEPT 20% TECHNOLOGY, an absolute innovation, coming straight from Pupa laboratories. It consists in an ultra-micronized vector which vehiculates the anti-deposit and anti-water retention active ingredients much faster and more precisely. Thanks to precision and speed of the vector, Pupa Anti-Cellulite products guarantee faster results, compared to traditional cosmetic products. The first results are visible after 2 weeks of use.

If yours is a rather recent cellulite associated with water retention, you will not get a more intense result by using the Intensive Treatment for Deep Visible Cellulite. It is important that you choose a product that is specific for your type of cellulite, so it will be more effective. The Intensive Treatment for Water Retention and Cellulite is definitely more performing and effective in fighting young cellulite. Both anti-cellulite products, by Pupa, are concentrated and very effective, and they are formulated for two different types of cellulite.

There are no contra-indications because Pupa’s Anti-Cellulite products do not contain thyroid hormones that could interfere with the thyroid gland or the hormonal system. The use of this type of hormones is allowed by law only in medicaments.

Yes, Pupa anti-cellulite products do not interfere with the hormonal system, therefore they don't cause any problem in the case of use of birth control pills.

Like any other cosmetic treatment that has not been specifically tested on pregnant women, anti-cellulite products are not meant to be recommended during pregnancy.

Basic Treatment
Twice a day, in the morning and in the evening, for at least 4 weeks, and this goes for both types of anti-cellulite treatments. Thanks to their CEL-CONCEPT 20% TECHNOLOGY, Pupa anti-cellulite products work fast and first results are visible after 2 weeks of use.

Maintenance
Once a day, in the morning or in the evening, as you prefer.

As for all cosmetic products, at the end of the treatment, the reached results will gradually and subjectively become less evident. If you wish to make the benefits of the treatment last, we recommend to continue to  maintain the reached results by applying the product once a day.

Pupa anti-cellulite treatments have moisturizing qualities, so that you don't need to apply an additional product over them.

Because it is a great ally that helps to smooth out orange peel skin and reduce water retention. The Intensive Anti-Cellulite Scrub is enriched with very effective active treatment ingredients:
- CAFFEINE to help the skin eliminate excess fat deposits.
- ESCIN, extracted from horse chestnut, to increase the draining effect and to eliminate the excess of water from the tissues.
Perfect if used in combination with one of Pupa anti-cellulite products, because the cosmetic micro exfoliation prepares the skin to perfectly receive the formulas active ingredients and the CEL-CONCEPT 20% TECHNOLOGY.

Treatment Program
For an anticellulite massage action, use twice a week for at least 4 weeks. The first results are visible in 2 weeks. The Intensive Anti-Cellulite Scrub can be used throughout the year to keep your skin smooth and toned and for a prolonged anticellulite and anti-water action.

Treatment Program
Use twice a week for at least 4 weeks for a massage with an anti-cellulite effect. First results are visible after 2 weeks of use. The Intensive Anti-Cellulite Scrub can also be used the whole year through to keep the skin smooth and very toned up, and for a long lasting anti-cellulite and anti-water retention effect.

After removing the mud in the shower, you can use your regular treatment on dry skin. If you want a complete anticellulite action, we recommend that you use an intensive Pupa anticellulite treatment choosing between Deep and Visible Cellulite and Water Retention and Cellulite. You can also use the Intensive Anti-cellulite Scrub twice a week to perfect the anticellulite action, leaving your skin smooth and soft.

The formulation of the Anticellulite Mud is very delicate, therefore there are no contraindications for using the product if you have capillary fragility.

There are no contraindications for sunbathing immediately after treatment.

Yes, there is no recommended season for using the mud. We recommend that you use it when you want to feel in shape.

The mud is super concentrated and acts without needing to be covered in a transparent film. It is very pleasant to use as it is non-drip, does not mark and has an appealing aromatic fragrance.

A pleasant and slightly cool sensation is a sign that the product is working properly.

If the product is left on for longer, this is not a problem at all. The delicate mud formulation does not dry out or redden the skin. The active ingredients contained in the product remain in contact with the skin for longer, making it penetrate more easily.

The results obtained in 4 weeks of treatment are maintained for up to 30 days after use.

On the thighs and buttocks: using both hands, make circular movements working upwards, pressing gently to stimulate drainage. On the belly: apply the product by gently pinching the skin on the whole area to be treated, then proceed with a massage using open hands, from the navel outwards. Continue the circular massage on the hips.

SLIM CONCEPT: an exclusive blend of plant extracts that slows down fat storage, stimulates lipolysis and restores balance in the skin tissues for a fast anticellulite action. SLIM CONCEPT also ensures that the cellulite does not reappear. By reducing the presence of fatty acids, particularly the "Trans Fatty Acids", it promotes the correct function of the adipose tissue physiology, slowing down the reappearance of cellulite. HA PATCH COMPLEX CONCENTRATE: it contains hyaluronic acid with different molecular weights:
• the hyaluronic acid with high molecular weight creates an invisible film on your skin, a "patch effect" which promotes the penetration of the active ingredients and optimizes their effectiveness;
• the hyaluronic acid with low molecular weight regulates the water balance in the skin tissue, carrying out a firming and toning action.
AESCIN: extracted from horse chestnut, promotes the normal functionality of the microcirculatory system for a draining action.
CAFFEINE: helps to clear the fat storage, for an anti-accumulation action.

The average reduction in thigh circumference is 3.07 cm. Placebo-controlled test carried out with double-blind control.

Choose the ANTI-CELLULITE ACTIVE CONCENTRATE if you have:
• cellulite that has already formed and has been present for some time
• visible adipose accumulations that are noticeable to the touch
• water retention and swollen tissues lacking in tone
and if you want to:
• slow down the reappearance of cellulite up to 30 days after use.

No, there are no contraindications. After applying the BREAST ENHANCER FIRMING CREAM and before each time that you are exposed to direct sunlight, it is important that you apply a product with SPF suitable for your skin type.

The BREAST ENHANCER FIRMING CREAM is a hypoallergenic and dermatologically-tested cosmetic treatment that does not interfere in any way with the hormone system.

The VITAMIN E and VITAMIN F content in the formula ensures that your skin is soft, supple and protected without needing to use an additional moisturising product.

The average increase in breast circumference is 1.04 cm. Placebo-controlled test carried out with double-blind control.

o maintain the goals achieved in 8 weeks of dual application, in the morning and evening, it is necessary to prolong the use of the treatment, applying once a day.

After the first few applications, your skin is instantly firmer, more toned and supple. The constant use of the product for 8 weeks, with dual application in the morning and evening, progressively achieves the goals of volumising and firming.

To contrast the different types of cellulite in an effective way, it is necessary to have very specific formulas. For this reason Pupaanti-cellulite products combine the CEL-CONCEPT 20% TECHNOLOGY with specialized active ingredients:

• INTENSIVE TREATMENT FOR WATER RETENTION AND CELLULITE with draining anti-water and anti-water retention properties: PHYTODREN (a complex of natural Extracts that stimulate drainage of excess liquids from adipose tissues, helping the silhouette become more harmonious and toned up).

• INTENSIVE TREATMENT FOR DEEP VISIBLE CELLULITE helps restore the balance in skin tissues: OAT-CALM (an oat extract, with highly soothing properties, that helps restore the balance in skin tissues affected by deep set cellulite, taking them back to their normal level of sensitivity when touched).

Please sign up to our newsletter to get previews of our new products and find out about our news. You can also find out about our latest new products in the NEWS section of our website.

We are sorry, but we don’t print catalogues, but on our website you can find the updated product range, along with make-up tips and colour suggestions.

Unfortunately we don’t send samples directly to clients. Samples are distributed only through those perfume shops which sell our products. There you will find testers both for make-up and treatment products, so that you will be able to try them all.

Pupa has always been committed to complying with present and future choices of the legislator. Therefore, our finished products are not tested on animals, as prescribed by cosmetic regulations since 2004. We therefore voluntarily commit to follow the guidelines of the European community which recommend, for ethical reasons, to consequentially carry out in vitro tests and in vivo tests on human volunteers, under dermatologic control. The in vitro test as a matter of fact can predict possible irritative damage, so that each human volunteer can then safely undergo the in vivo testing. As far as the ingredients are concerned, we need to make a distinction: those that have been used for decades to prepare cosmetics, come along with a toxicological file that includes data relevant to animal experimentation carried out in the past, while for raw materials of new generation, from 2009 on, it is mandatory to substitute animal experimentation with alternative, scientifically verified methods. Furthermore, from 2009 to 2013, it will also progressively become illegal to sell cosmetics containing ingredients that were tested on animals in countries outside the EU. In conclusion, notwithstanding the important steps forward that have been made in these last years, the exclusive use of alternative testing methods needs further commitment and development of scientific knowledge in order to guarantee all aspects of product and ingredient safety for customer protection, which remains the main priority. Pupa and Pupa products have always been compliant with present and future choices of the legislator.