PAYMENTS

All orders made on the official PUPA website are totally secure and guaranteed.

At our online store, you can pay for your purchases in the following ways:
- Credit Card
- PayPal 
- Scalapay

CREDIT CARD PAYMENTS
The PUPA website accepts the major credit and debit cards on the VISA and Mastercard networks. If you choose this method of payment, before completing your order you will be asked to enter your card details. Please note that this information is encrypted during transmission and therefore it is processed in total security. In addition, PUPA never receives your credit card number: we just receive confirmation that the operation has been successfully concluded. As an additional guarantee of security, the official PUPA online store utilises the 3D Secure anti-fraud system: for this reason, after you have entered your credit card data, in some cases you may be asked to enter your security code (Mastercard SecureCode and Verified by Visa).

We would like to inform you that, as of 1st January 2021, some new European rules concerning online payments have come into force. In particular, these concern the introduction of a stricter verification of the customer’s identity, known as Strong Customer Authentication or SCA. For this reason, you may be asked to enter a one-off code during the payment process to confirm your transaction, which you will receive via SMS. The overall aim is to make electronic payments even safer and avoid unauthorized transactions.

We have worked hard to update our checkout and make it compatible with this new process and, in general, increasingly secure and efficient for all our customers.

If you should experience issues during payment, we recommend checking with your bank that the credit card you are using has been properly enabled for these new procedures. If you do not want to wait, you can still use one of the other payment methods supported by our online shop.

PAYPAL PAYMENTS
If you have a PayPal account and you would like to use it to pay for your purchases on the official PUPA store, no problem! Before completing your order, you will be asked to access your PayPal account with your e-mail address and password in order to complete the payment. No financial information is transferred to our systems, and for this reason you can consider PayPal as an easy, secure method of payment.

SCALAPAY

Buy with Scalapay to receive your order immediately and pay in 3 instalments. You acknowledge that the instalments will be transferred to Incremento SPV S.r.l., to related parties and their assignees, and that you authorize this transfer. After confirming the order on the Scalapay platform, you will land again on the PUPA checkout. Click again on submit order, so your transaction will be definitively confirmed.

KLARNA

HOW TO USE THE SERVICE
1. Add products to your basket
2. Select the Klarna payment option at checkout
3. Complete the order as usual
4. The standard return policy and procedure will apply to all Klarna orders

The first instalment will be taken from your card at the time of order. The remaining two payments will be automatically debited as scheduled. You will receive a notification when your payment is due and when it has been collected. You can track your payment schedule in the Klarna app and review your latest Klarna invoices at any time by logging into klarna.com
For further assistance, we recommend that you contact Klarna Customer Service.